Outdoorsy is proud to partner with Mobilitas and Lloyd’s of London to protect the safety of our carshare hosts by some of the world’s best insurance companies.

Our partners support our mission of providing high-quality protection packages and services to meet the needs of the Outdoorsy and Wheelbase community. We chose to work with these partners because they operate in a manner consistent with our values and principles.

Behave with integrity
Deliver an exceptional customer experience
Continuously improve and innovate
Execute thoroughly and seek excellence

Protection for Hosts

Enjoy peace of mind during your rentals. The Outdoorsy Protection Plan is included in your carsharing rental at no cost to you when you list through Outdoorsy or use the Wheelbase fleet management software to rent your vehicle. Coverage during the rental period includes:

State statutory minimum limits of liability.
Optional Auto Physical Damage coverage up to $150,000
Up to $1,000,000 in liability coverage

Our Optional Physical Damage Coverage

includes the following:

Unfortunately, mishaps occasionally happen out on the road. Rest assured we have you covered. Here are some of the incidents covered by our optional Auto Physical Damage protection:

Backup Accidents
Vandalism
Fires
Theft
Power Surge
Earthquakes
Fallen Trees
Windstorms
Hailstorms
Animal Impact

How the Protection Packages work

A few things to understand about Outdoorsy’s Protection Packages:

Hosts are covered with liability coverage.
Guests who book with Outdoorsy or through a site using the Wheelbase fleet management software are provided the minimum liability coverage as dictated by the state.
Auto Physical Coverage is provided up to the actual cash value of the vehicle. There is a $1,000 or $2,500 deductible that applies to this coverage.

Protection Package
3rd party liability	Hosts – Up to $1M Limits of Liability Guests – State Minimum Limits of Liability
Physical damage	$1,000 or $2,500 deductible ACV up to $150,000 value

IMPORTANT: As a host, be sure to validate that your personal insurance policy permits rentals. If your personal policy does not permit rentals, you could be dropped from your policy. This may also occur with any applicable warranties.

Checklist to make sure I’m properly covered before the trip starts:

Drivers must be at least 25 years of age and have a current license.

How do I file a claim?

The road is a wonderful place to be, but every once in a while there are bumps along the way. As hard as we fight against this, there’s always that small chance that vehicle could be damaged during a rental.

File a claim through your Host Wheelbase dashboard

If your customer encountered damage to then rental vehicle valued more than their insurance deductible, or if you are unsure of the value of an insured reservation, please file the claim in your Wheelbase dashboard.

The guest should provide you with a statement on what happened. With the statement, the guest should include a copy of their insurance, any pictures of the damage, and a copy of any police report, if filed.
After the claim is filed, a member of the Mobilitas claims team will reach out to you.

What happens after a claim is filed?

Our claims process will generally unfold in the following way:

Gathering Information — Mobilitas’ claims team will ask for any other pertinent information to move forward with your claim.
The Estimate — While Mobilitas’ claims team is gathering information, their appraisal team will prepare an estimate of the cost to repair the damage.
Confirming Coverage — Your adjuster will review the statements, documents, photos, estimate, and all other necessary information to confirm it’s a covered loss.
Payment — If the damage is covered, you will receive payment.