I'm the guest - what do I need to know about damage protection?
You decided to rent an RV so you could feel free during your vacation — don't let the fear of unintentional interior damage keep you from enjoying it. Interior Damage Protection provides coverage for accidental damages that you or anyone in your travel party causes to the RV interior while it’s parked during your trip.
- Make a simple, one-time payment upfront
- Highly recommend for long trips, luxury RVs, or those traveling with pets and children
- Relax knowing that you have coverage for accidental RV property damage
What is Interior Damage Protection?
If purchased, Interior Damage Protection provides coverage for accidental damages to the RV interior while it’s parked during your trip. Every guest is required to authorize a security deposit for your booking, so your damage protection plan can reimburse you for covered amounts withheld from your deposit.
The plan provides coverage for accidental damages that can include: broken appliances and electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and rekeying costs.
Why should I purchase Interior Damage Protection?
While no one expects to damage a rental, accidents happen. We highly recommend purchasing Interior Damage Protection, as it can help safeguard your security deposit.
Interior Damage Protection is especially recommended if you are traveling with children, pets, or in a group. It is also recommended for longer trips or if you’re spending a significant amount on a luxury RV.
When can I buy coverage?
Once you’ve booked an RV, you can purchase Interior Damage Protection on your trip details page. Purchase it anytime before your trip begins.
Does Interior Damage Protection cover pet damage?
The plan can provide coverage for pet damage as long as the host allows pets in the RV. Pet damage is not covered if having pets in the RV violates the rental agreement.
Does Interior Damage Protection cover intentional acts?
No, plans are unable to cover loss or damage due to criminal or intentional acts of guests or anyone in your party.
Should I consider purchasing Interior Damage Protection?
Interior Damage Protection may be a wise choice if you are concerned about accidental damage occurring while the RV is parked during your trip. By paying a small fee, you can help protect your security deposit. Should accidental damage occur during your stay, you go through a guided claims process to receive your security deposit refund.
How does the Interior Damage Protection claims process work?
If the RV interior is accidentally damaged while it’s parked during your trip, you may either notice the damage yourself or you may be notified by the host after returning the RV. In both instances, you would file a claim with International Medical Group (IMG).
To seek reimbursement of your security deposit, start a claim online at imglobal.com/claims-center or call toll-free 866-243-7524.
Once you've filed a claim, you can send supporting documentation by email or mail.
- Email: iTravelClaims@imglobal.com
- Mail:
IMG iTravelInsured Claims
P.O. Box 3231
Farmington Hills, MI 48333-3231
A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.
Please note, you may have a damage protection plan from Generali if you purchased it before March 31, 2022. If so, call 866-409-7435 for assistance.
I'm the host - what do I need to know about damage protection?
Interior Damage Protection provides coverage should a guest cause accidental damage to the RV interior while it’s parked during their trip. Guests purchase protection for a flat, one-time fee after booking.
The plan provides coverage for accidental damages that can include: broken appliances and certain electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and rekeying costs.
How do I start an Interior Damage Protection claim?
To file a claim, you must have:
- Pre-trip and post-trip photos uploaded to Outdoorsy
- Completed and signed RV Departure and Return forms for your type of RV
To seek reimbursement for damages, start a claim online at imglobal.com/claims-center or call toll-free 866-243-7524.
Once you've filed a claim, you can send supporting documentation by email or mail.
- Email: iTravelClaims@imglobal.com
- Mail:
IMG iTravelInsured Claims
P.O. Box 3231
Farmington Hills, MI 48333-3231
A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.
Please note, your guest may have a damage protection plan from Generali if they purchased it before March 31, 2022. If so, call 866-409-7435 for assistance.